Technical Customer Support

2 days ago

Bayan Lepas, Penang, Malaysia NCS Global Technology Sdn Bhd Full time 30,000 - 40,000 per year
Technical Support Specialist (Shift-Based)

Work Hours: 9-hour shift including 1-hour lunch

Shift Timing: Between 7:00 PM MYT – 7:00 AM MYT (rotational/night shift)

Open to Fresh Graduates


Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat.
  • Troubleshoot technical issues using knowledge of applications, products, and vendor resources.
  • Clearly communicate basic technical solutions to customers in an understandable manner.
  • Diffuse challenging or upset customer situations with professionalism.
  • Document customer interactions in real-time using internal systems.
  • Escalate unresolved or complex issues to appropriate channels.
  • Collaborate with other technicians and supervisors to resolve issues.
  • Continuously learn and familiarize yourself with new technologies, products, and platforms.
  • Follow defined procedures and quality standards to resolve problems.

Qualifications:

  • Bachelor's Degree in a technical field.
  • Open to fresh graduates; 1–3 years of experience in a technical support role preferred.
  • Technical certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
  • Basic computer literacy with proficiency in Microsoft Office applications.
  • Strong communication skills with the ability to explain technical concepts in simple terms.
  • Demonstrated customer service mindset and ability to manage difficult conversations.
  • Ability to work night shifts and manage tasks independently under supervision.

Preferred Skills:

  • Experience with ticketing systems and real-time documentation.
  • Knowledge of basic networking, software troubleshooting, or hardware support.
  • Strong problem-solving and collaboration skills.

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