Customer Success Specialist

2 weeks ago

Bayan Lepas, Malaysia Mindpec Solutions Full time

**Title**:Customer Success Specialist (CSS)
- **Focus**:Video Hosting Platform - **Mandarin**:

- **Location: Bayan Lepas, Penang**

**Job Overview**:

- Embody the client’s values, ensuring a positive, professional, and efficient customer experience.

**Key Responsibilities**:

- Process payments securely and maintain customer confidentiality.
- Address customer concerns professionally, ensuring a positive interaction.
- Proactively support customers to enhance brand loyalty and customer satisfaction.
- Identify and escalate priority issues to appropriate channels.
- Collaborate with team members to improve customer support processes.
- Continuously learn and attend training to improve skills and meet performance targets.
- Adhere to company policies and maintain high service quality standards.

**Minimum Requirements**:

- **Education**: Bachelor’s Degree or Diploma in any field.
- **Experience**: Minimum of 6 months in customer support;
- **Fresh graduates are welcome**. Call center experience is a plus.
- **Typing speed**: 40 wpm with 90% accuracy.

**Language**:

- Fluent in **Mandarin** (reading, writing, and speaking).
- B2-level English proficiency.

**Desired Attributes**:

- Positive attitude, proactive, and a passion for helping customers.
- Strong reasoning and analytical skills.
- Willingness to receive feedback and continuously improve.

Join our team to represent a leading brand and help us provide exceptional customer experiences **Open to Malaysian **

**Job Type**: Permanent

Pay: RM3,000.00 - RM3,900.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Able to work on 24*7 Rotational Shift? (Shift allowance provided)

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