Customer Success Specialist

2 days ago

Bayan Lepas, Malaysia ARVION SERVICES SDN. BHD. Full time

**Job Overview**:
We are hiring a Mandarin speaking **Customer Success Specialist (CSS)** on behalf of our client, a leading global e-commerce brand.

**What You’ll Do**
- Assist with online orders, inquiries, and issue resolution
- Handle payments and sensitive data securely
- Maintain a professional and empathetic attitude at all times
- Escalate complex issues to the appropriate teams
- Collaborate with team members to enhance customer experience
- Stay updated on products and meet performance KPIs

**Requirements**:

- Minimum qualification: SPM or equivalent and above
- Languages: Fluent in Mandarin and English (spoken & written)
- Strong communication and problem-solving skills
- Able to work on a 24/7 rotational shift, including weekends and public holidays
- At least 6 months of customer service experience is preferred but not mandatory

**What We Offer**
- EPF & SOCSO contributions
- Medical and/or personal accident insurance
- Maternity leave in accordance with statutory requirements
- Full training provided with continuous development support
- Language allowance for Mandarin speakers
- Career growth opportunities within a global company
- Supportive, multicultural team environment

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Bayan Lepas (11900): Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)
- english (required)

**Location**:

- Bayan Lepas (11900) (required)

Work Location: In person

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