Customer Experience Associate

4 days ago

Bangsar South, Malaysia ChatDaddy Full time

**About ChatDaddy**

**Your Mission**

We’re looking for a **Customer Experience Associate** specialist to be the first point of contact for our clients. You’ll manage incoming chats, ensure clear communication, and act as the bridge between our clients and internal teams—making sure issues are logged, tracked, and resolved smoothly.

**What You’ll Do**
- Collect and document client-reported issues, then pass them to the QA/engineering team for investigation.
- Follow up with clients to provide updates, clarifications, or solutions after QA review.
- Maintain accurate records of client interactions and feedback.
- Assist clients with basic troubleshooting and product usage guidance.
- Ensure every interaction leaves clients feeling supported and confident in using ChatDaddy.

**What We’re Looking For**
- **1-2 years of experience** in customer support, tech support, or a related role.
- Excellent written and verbal communication skills—clear, empathetic, and professional.
- Strong problem-solving attitude with the ability to understand and relay technical issues.
- Organized, detail-oriented, and reliable in tracking multiple conversations.
- Tech-savvy and comfortable learning new SaaS tools quickly.
- Bonus: Experience with SaaS, chatbots, WhatsApp Business API, or startup environments.

**What We Offer**
- Competitive salary range: RM3,500-RM5,000 based on experience.
- Hybrid work environment - enjoy flexibility with a balance of remote and in-office work.
- A chance to make real impact at a fast-growing startup shaping the future of WhatsApp automation.
- Growth opportunities with training, mentorship, and clear career progression.
- A supportive, collaborative team culture where your ideas matter.
- Regular team bonding activities and celebrations of wins, big or small.

**How to Apply**We’d love to get to know the real you Please submit:

- Your updated **CV**:

- A short **video (1-2 minutes)** telling us why you’d be a great fit for this role — just speak naturally and let your personality shine

(No need for a perfect script or fancy setup — we just want to meet you)
- We personally review every submission and will reach out if your profile is a good match._

Pay: RM3,500.00 - RM5,000.00 per month

Application Question(s):

- How have you worked with other teams (like QA or engineering) to fix a client problem?
- Are you familiar with using CRM systems (e.g., HubSpot, Salesforce, or similar) to track client interactions?
- Tell me about a time you couldn’t solve a client’s issue right away — how did you handle the conversation?

**Language**:

- Chinese (required)

Application Deadline: 09/30/2025

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