IT Operations Manager

2 days ago

Kuala Lumpur, Malaysia E-Globex sdn bhd Full time

We are looking for an IT Operations Manager to oversee the cloud technology infrastructure and IT operational processes (policies and procedures) of our organization's IT department.

An IT Operations Managers will be responsible for managing the **day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity.** They must ensure that the organization's **IT policies and procedures are up to date and compliant with industry standards and regulations**.

**Roles & Responsibilities**:

- Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.
- Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity.
- Managing technology vendors and service providers to ensure that the organization's technology needs are met.
- Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization's business goals.
- Leading a team of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives.
- Maintaining a strong understanding of the organization's business needs and working closely with other departments to ensure that IT is aligned with those needs.
- Ensuring that the organization's IT policies and procedures are up to date and compliant with industry standards and company regulations.
- Managing the IT budget and ensuring that expenses are in line with the organization's financial goals
- Keeping up to date with the latest industry trends and developments in IT operations management.
- Assess system performance and recommend improvements
- Provide support and guidance to stakeholders via help desk
- Manage all help desk related incidents and reports, including cybersecurity incidents.

**Requirements**:

- BSc/BA in Computer Science, IT or relevant fields in IT Operations
- Proven experience as IT Operations Manager, preferably minimum of 2-5 years
- Experience with system installation, configuration and analysis
- Thorough knowledge of networks and cloud computing‍
- Strong leadership skills to effectively manage a team of IT professionals and drive performance.

**Benefits**

EPF/SOCSO, Performance Bonus, Annual Leave

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Maternity leave
- Professional development

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Operations Manager: 2 years (preferred)

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