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Customer Service Executive

3 weeks ago

George Town, Malaysia 1Millennium International Sdn Bhd Full time

**Responsibilities**:

- Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments.
- Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies
- Manage and achieve daily productivity standards in terms of attempts, contacts, PTP
- Kept and the amount collected
- Handle delinquent customers' requests for interest waivers, queries, and complaints
- Ensure that collection actions taken are within corporate guidelines and collection policies
- Able to take on additional tasks and/or projects when assigned.

**Job Requirements**:

- Experience in collections/customer service/contact centre will be an added advantage
- Possess good spoken English and third language proficiency will be an added advantage
- Strong persuasive, negotiation and communication skills
- Customer-oriented and has good customer service with active listening skills
- Possesses strong Emotional Intelligence (EQ) ability
- Willing work extended hours and weekends as and when required

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Georgetown: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)