Customer Service Executive
3 days ago
This is a full time on-site role for a Customer Service Executive located in Georgetown, Penang.
Responsibilities:-
Handling customer inquiries promptly and professionally, providing accurate information
Resolving issues to ensure customer satisfaction
Managing customer support requests and conduct follow up communications
Managing customer service metrics and participate in continuous improvement initiatives to enhance customer experience
Support administrative tasks related to laboratory operations and documentation
Coordinate with laboratory and technical teams to ensure timely completion of analyses
Qualifications:-
Strong interpersonal skills, customer satisfaction & customer support abilities
Experience in Customer Service roles are a plus
Excellent communication skills in English
Strong problem solving and multi-tasking skills
Ability to work independently and as part of a team
Bachelor's Degree in Chemistry, Biochemistry or related field preferred.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2, RM2,900.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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