sales admin cum customer service

2 days ago

George Town, Penang, Malaysia BLAIR MARKETING SDN BHD Full time 24,000 per year

Administrative Support:

  • Perform general administrative duties, including scheduling, data entry, and document management.
  • Maintain accurate records of customers' enrollment, progress, and communication logs.
  • Coordinate with various departments to ensure efficient workflow and timely resolution of issues.
  • Assist in the organization and execution of webinars, online classes, and events as required.

Customer Service:

  • Act as the first point of contact for customers, handling inquiries via phone, email, and walk in customer.
  • Provide timely and effective support to customers, addressing any concerns or questions.
  • Manage the customers from the sales process to the onboarding process, ensuring all customers receive the necessary information and resources.
  • Conduct welcome messages/ calls and send orientation emails to guide new customers through their initial steps.

Process Improvement:

  • Identify areas for improvement in administrative processes and customer service delivery.
  • Collaborate with the team to implement new procedures that enhance overall efficiency and customer satisfaction.

Job Types: Full-time, Permanent

Pay: RM1, RM2,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • ABLE TO START IMMEDIATELY?

Experience:

  • Customer Care Specialist: 2 years (Preferred)

Work Location: In person

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