Customer Service/ Sales Support
2 days ago
Position: Customer service/ Sales Support
Tenure: 6 Months contract ( could turn into a full-time opportunity.)
Location: Penang
Salary: RM RM 6000
Working hours: US Shift
Responsibilities-
- Manage and prioritize inbound inquiries from calls, chats, and form requests.
- Utilize CRM operations and sales enablement tools like Salesloft to track and manage leads.
- Measure and analyze conversion rates and time of first touch to ensure efficiency.
- Transition from actioning inbound leads to actioning inbound signals effectively.
- Follow up on inquiries from the channels to maximize opportunity conversions.
- Identify and manage non-sales inquiries and hand them off to the relevant teams.
- Conduct account research and use directional questions and other sales methodologies to drive conversations and engagements.
- Collaborate with the sales team to ensure smooth handoff of qualified leads.
- Contribute to the development of best-in-class practices for lead management
Requirements
- Fluency in English; proficiency in any second language is preferable.
- Ability to work in a fast-paced, quick-changing environment.
- Strong critical thinking and contextual awareness.
- Previous experience in sales or sales development roles.
- Highly motivated and goal oriented, with a hunter mentality.
- Ability to multi-task and manage multiple priorities.
Job Type: Contract
Contract length: 6 months
Pay: RM4, RM6,000.00 per month
Application Question(s):
- Fine to work in shift?
Work Location: In person
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