Customer Service/ Sales Support

2 days ago


George Town, Penang, Malaysia EPS Ventures Sdn Bhd Full time 60,000 - 90,000 per year

Position: Customer service/ Sales Support

Tenure: 6 Months contract ( could turn into a full-time opportunity.)

Location: Penang

Salary: RM RM 6000

Working hours: US Shift

Responsibilities-

  • Manage and prioritize inbound inquiries from calls, chats, and form requests.
  • Utilize CRM operations and sales enablement tools like Salesloft to track and manage leads.
  • Measure and analyze conversion rates and time of first touch to ensure efficiency.
  • Transition from actioning inbound leads to actioning inbound signals effectively.
  • Follow up on inquiries from the channels to maximize opportunity conversions.
  • Identify and manage non-sales inquiries and hand them off to the relevant teams.
  • Conduct account research and use directional questions and other sales methodologies to drive conversations and engagements.
  • Collaborate with the sales team to ensure smooth handoff of qualified leads.
  • Contribute to the development of best-in-class practices for lead management

Requirements

  • Fluency in English; proficiency in any second language is preferable.
  • Ability to work in a fast-paced, quick-changing environment.
  • Strong critical thinking and contextual awareness.
  • Previous experience in sales or sales development roles.
  • Highly motivated and goal oriented, with a hunter mentality.
  • Ability to multi-task and manage multiple priorities.

Job Type: Contract

Contract length: 6 months

Pay: RM4, RM6,000.00 per month

Application Question(s):

  • Fine to work in shift?

Work Location: In person



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