Team Lead- Native Japanese

6 days ago

Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Position: Team Lead
- Native Japanese

Location: Bayan Lepas, Penang

Salary Range: 12,000 - 14,000

Language: Japanese and English

Specialization: TL exp in Customer Service background

Target Onboarding Date: ASAP or with Notice Period

Type: Full-time

Shift: Regular shift and/or 24/7

BPO, CS + TL Experience is required

**Responsibilities**:

- Ability to Deep Dive on completed transactions that is being flagged with high-risk flag for

post manual review to evaluate it as potential fraud, and instantly share fraud trend to

fraud strategy team.
- Strictly following chargeback operation standard SOP and

requirement to handle representment case.
- Ability to guide the team on completing the chargeback cases within SLA/Pre-set time

given, ensuring all the represented documents are gathered correctly and match the

case with chargeback reason.
- Provide mentorship, guidance, and career development to members of their team.
- Lead a high-performing team through an exciting transition to build problem solving, critical

thinking, analytical and technical capabilities which will enable the department to develop

deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring

progress, and sharing results.
- Deliver projects involving quantitative analysis, industry

research, and strategy development, working directly with global cross-functional teams

to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy

through effective communication.

**Requirements**:

- Bachelor’s degree
- Minimum 2-3 years of people management experience as TL.
- Excellent written and verbal communication skills in English and Japanese language
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable

format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience.

**Job Types**: Full-time, Permanent

Pay: RM12,000.00 - RM14,000.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?

  • Quality Analyst

    6 days ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Position: Quality Analyst - Native Japanese Location: Bayan Lepas, Penang Salary Range: RM12,000 Language: Japanese + English Specialization: QA exp in Customer Service background Target Onboarding Date: ASAP Type: Full-time Shift: Regular shift and/or 24/7 NOTE: BPO QA experience is required Skills and Experience: - Minimum a bachelor's degree -...

  • Internet Researcher

    4 days ago

    Bayan Lepas, Malaysia PERSOLKELLY Malaysia Full time

    Monday to Friday - Welcome Fresh Graduate / Immediate Starter - JLPT N3 and above **Responsibilities**: - Tech-savy, know how to use Mac - Have good understanding of User intent in searches - Grading search result based on in-country knowledge. - For example, user wanted to search “Best Crab Bee Hoon” in Malaysia as in country knowledge. - The result...

  • Team Lead

    2 weeks ago

    Bayan Lepas, Malaysia Teleperformance Full time

    Overview: Qualifications: **Minimum requirements**: - Bachelor Degree preferred - Significant experience in a complex fast paced environment - Minimum 2 years of prior relevant people management experience - Strategic thinker with strong analytical and creative problem-solving skills - Excellent written and verbal communication skills in **English** and...

  • Internal - Team Lead - Japanese - Penang

    7 days ago

    Bayan Lepas, Malaysia Teleperformance Full time

    Qualifications: **Minimum requirements**: - Bachelor Degree preferred - Significant experience in a complex fast paced environment - Experience supporting a **fintech/digital wallet platform**: - Minimum 2 years of prior relevant people management experience - Strategic thinker with strong analytical and creative problem-solving skills - Excellent written...

  • Content Moderator

    1 week ago

    Bayan Lepas, Malaysia Teleperformance Full time

    Overview: - Identify and escalate priority issues through proper channels when necessary - Follow up with customers to ensure their technical issues are resolved - Work with other team members in identifying better ways in providing better customer support - Meet all key performance indicators set by the company and client Adhere to the policies set by the...

  • Japanese Content Analyst

    2 weeks ago

    Bayan Baru, Malaysia KAALI HR SDN BHD Full time

    We are now hiring for Japanese Content Analyst Location: Penang **Salary**: RM 4500 to RM 6000 (fresh graduate/ no working experience are welcome to apply) Training will be provided **Job Requirement** - Preferrable high proficiency in Japanese language with (JLPT) N1 to N3 (open for native and non native speaker - Good in computer skills, knowledge in...

  • Internet Researcher for Search Evaluation Project

    7 days ago

    Bayan Lepas, Malaysia Pactera Edge Full time

    Job description: - Grading search result based on in-country knowledge - Evaluate the relevancy of the search results - Have good understanding of User intent in searches **Requirements**: - Natives or non-natives who read Japanese or Traditional Chinese - Non natives need to stay in Japan / Hong Kong / Taiwan for several years, have in depth...

  • Customer Success Specialist

    2 days ago

    Bayan Lepas, Malaysia Career FOS Search Full time

    Support customers to place online orders with the client - Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times - Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty - Identify and escalate...

  • Customer Service Expert

    4 days ago

    Bayan Lepas, Malaysia Career FOS Search Full time

    Support customers to place online orders with the client - Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times - Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty - Identify and escalate...

  • Customer Service Advisor

    2 days ago

    Bayan Lepas, Penang, Malaysia Asiapactalents Sdn Bhd Full time 72,000 - 108,000 per year

    We are hiring on behalf of our client, a leading global BPO company, for the position of Customer Service Advisor (Japanese Speaker). In this role, you will play a key part in ensuring a safe, positive, and engaging online experience for users.Responsibilities:Responsible to resolve customer queries in a timely and accurate way through inbound call, email or...