Front Office Assistant

2 days ago


Bangi, Malaysia GOLDEN PENINSULAR HOLDINGS SDN BHD Full time

**Responsibilities**:
**1. Guest Reception**
- Greet and check-in guests in a courteous and professional manner.
- Assist with check-out, reservations, and address guest inquiries or requests promptly.
- Ensure all guest information is recorded accurately in the system.

**2. Front Desk Operations**:

- Manage guest check-in/check-out procedures efficiently.
- Handle guest complaints, providing solutions or escalating issues to management when necessary.

**3. Communication & Coordination**:

- Communicate effectively with hotel departments (e.g., housekeeping, security, maintenance) to ensure guest needs are met.
- Update guest records and share information with the next shift.

**4. Customer Service**:

- Provide excellent customer service by attending to guest requests and ensuring guest satisfaction throughout their stay.
- Provide information about hotel services, facilities, and local attractions.

**5. Cashiering & Billing**:

- Process payments and issue receipts for guests.
- Assist with billing inquiries and ensure accurate billing at check-out.

**6. General Front Office Duties**:

- Ensure the front desk area is clean, organized, and welcoming.
- Perform other administrative duties as required.
- **Job Requirements**:
**1. Education**:

- Minimum SPM or equivalent.
- A Diploma or Certificate in Hospitality Management or related field is preferred but not mandatory.

**2. Experience**:

- Previous experience in a hotel or customer service role is an advantage

**3. Skills**:

- Strong communication skills
- Basic computer skills
- Excellent interpersonal skills and a positive attitude.
- Ability to multitask, manage time effectively, and work under pressure.

**4. Personal Traits**:

- Friendly, professional, and customer-oriented.
- Ability to work well both independently and as part of a team.

**5. Work Schedule**:

- This position requires shift work, including mornings, evenings, weekends, and public holidays.

Pay: From RM1,500.00 per month

Schedule:

- Rotational shift



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