Customer Service Representative

4 days ago


Bukit Raja, Malaysia Shopee Full time

Adhering to service level agreements for incoming buyer chats.
- To deliver excellent CS and manage the needs of our customer (through Live chat)
- Liaise with other departments such as CS, Warehouse, or Logistics teams as required to resolve user issues
- Professionally handle the high volume of inquiries from customer
- Take ownership of issues and concern of customer including operational issue
- Continuously identity work process and improvement
- Achieve the KPI as daily basis set up by regional

5DAYS, 2 DAY OFF

Rotational shift, day/night shift required

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,400.00 - RM2,500.00 per month

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)



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