Guest Service Agent

JOB SUMMARYGuest Service Agent is the first point of contact for hotel guests, responsible for providing exceptional customer service, managing reservations, handling guest inquiries, and ensuring a smooth check-in and check-out process. This role requires strong communication skills, problem-solving abilities, and a welcoming attitude to enhance guest...

Company DescriptionMacalister Mansion, a sophisticated destination in Georgetown, pays homage to Penang's rich colonial past through its inspiration from Sir Norman Macalister, the British Governor of Penang from 1808 to 1810. The boutique hotel offers resplendent rooms, fabulous facilities, and a wide range of food and drinks. As the first member of Design...

Report to Front Office Executive / Duty Manager / Assistant Front Office Manager - Applicants must be willing to work on shift. - Calculate the in-house guest deposit before start the shift, to ensure all the deposit are tally with report. - Posting city ledger account into individual account before guest check out & to ensure all the city ledger account...

Undertaking front desk service duties. - Administering check-in and check-outs. - Assigning rooms and issuing keys. - Processing guest payments and managing bills. - Coordinating with porters, concierge, kitchen staff and housekeeping. - Acting as a central source of information for guests during their stay. - Resolving problems and dealing with conflict or...

Regardless whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the ambiance of the hotel, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are...

Company DescriptionThe Millen Penang, located at the iconic Millionaires' Row in Penang, is an opulent designer luxury hotel that combines colonial-style elegance with modern, playful eccentricity. The hotel reflects the rich cultural essence of the island, providing guests with a unique blend of historic grandeur and contemporary charm. Each space boasts a...

**Additional Information** **Job Number**25181500 **Job Category**Rooms & Guest Services Operations **Location**Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

Job Description *** Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities,...

First point of contact for guest enquiries and complaints. - Maintains and be aware of the importance of guest recognition. - Monitor and manage front office operations on a day-to-day basis. - Train new hires and mentor existing GSA & trainees - Incident management, investigation and reporting. - Daily rounding and reporting to the Management team any...

**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24038796 **Job Category** Rooms & Guest Services Operations **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...