Technical Support Executive

**Position Title: Technical Support Executive** Our client is a leading Information Technology service provider that specializes in delivering consultancy and managed IT service to the group of companies. Currently, they are looking for a Technical Support Executive to provide 1st level of technical support for the company’s system. **Key...

Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

**Responsibilities**: - To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills - To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors - To perform user account administration functions (user provisioning,...

**Job Overview**: **Responsibilities**: **Technical Support**: - Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support) - Handle more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues...

**Short Summary**: To provide remote technical support services to business and end users. **Job Descriptions**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**Responsibilities**: **Responsibilities**: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team. - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy...

Job Scope: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy PCs and associated peripherals...

Flowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our 280 000 connected meters delivering value to more than 5 000 cities in all continents. The Group...

**Job Descriptions**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company policies and procedures. - Use and develop problem-solving techniques to resolve customer...