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Technical Support Executive

2 weeks ago

Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

**Short Summary**:
To provide remote technical support services to business and end users.

**Job Descriptions**:

- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship

**Job Requirements**:

- Enjoy working in a team environment
- Self-motivated and able to work autonomously
- Willing to work shift hour and on Malaysia public holidays.
- Good interpersonal and communication skills.
- Must be fluent in English, verbal and written.

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Able to start immediately?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)