Technical Support

1 week ago

Petaling Jaya, Malaysia MYEG SERVICES BERHAD Full time

Job Scope:

- To log support calls and document/tickets their outcome to facilitate the resolution of common queries.
- To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team
- To pro-actively provide information to end-users on the progress of outstanding support calls.
- To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
- To install, configure operating systems and related software’s to agreed IT standards under the direction of the Technical Manager
- To maintain the existing PCs and peripherals to IT standards determined by the Technical Manager, by performing upgrades, new installations and carrying out routine audit procedures.
- To assist in the compilation and maintenance of an accurate inventory of hardware and software.
- To assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.
- To liaise with System Administrators to ensure continuity of service for all users.
- To provide at all times a professional, courteous and rapid response to individual users.
- To undertake such projects of a level commensurate with the responsibility of the post, as designated by the Technical Manager
- To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
- To develop and maintain active and progressive working relationships with all members of MyEG Group Of Companies
- To establish and maintain effective working relationships with vendors and partners.

Criteria:

- Strong hands-on management of **LAN/WAN networks using Windows Platform, Linux platform, switches, IP phones etc.**:

- Ability to prioritize and is self-motivated. A team player while able to work with minimum supervision and take on full responsibility for assigned tasks
- Customer oriented, courteous, neat appearance and good presentation, with effective oral and written communication skills in **English**and **Bahasa Malaysia**.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- IT support: 1 year (required)

Work Location: In person

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