Customer Service
2 weeks ago
**Customer Service - Transport / Logistics**
- **Customer Enquiries**:
- **Shipment Coordination**:
- Liaise with the operations team and drivers to ensure timely pickup and delivery according to the customer’s request.
- **Shipment Tracking & Updates**:
- Monitor deliveries in the system and update customers on shipment locations, delays, or changes.
- **Issue & Complaint Handling**:
- Manage cases of delays, damages, or rejected goods by investigating, providing solutions, and following up until closure.
- **Rejection Management**:
- Record details of rejected deliveries, inform customers promptly, and coordinate re-delivery or return.
- **Documentation & Records**:
- Prepare delivery orders, Proof of Delivery (POD), rejection reports, and update all records in the system accurately.
- **Customer Relationship Management**:
- Maintain a professional and positive relationship with customers to ensure satisfaction and repeat business.
- **Reporting**:
- Submit daily/weekly reports on delivery status, rejections, and customer feedback to the supervisor or management.
**Job Types**: Full-time, Fresh graduate
Pay: RM2,000.00 - RM2,800.00 per month
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Work Location: In person
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