Customer Service

2 days ago

Klang, Selangor, Malaysia Devloit Full time 18,000 - 30,000 per year

Position: Customer Service Advisor I (Japanese Speaker – N1)

Location:
Cyberjaya, Selangor, Malaysia

Business Hours:
Rotating shift (7:00 AM – 10:30 PM)

Working Time:
8 hours working + 1 hour lunch + 30 mins break

Business Days:
Monday – Sunday (5 working days, 2 days off)

Language:
Japanese (N1 Certified) Only

Mandatory Requirement: Candidate must relocate to Malaysia.

We are looking for a proactive and customer-focused Customer Service Advisor I to join our team in Cyberjaya. The ideal candidate must be advanced Japanese speaker with an N1 certificate and willing to relocate to Malaysia.

Job Description:

  • Respond to customer inquiries via phone, email, and chat in Japanese and English.
  • Assist customers with hotel reservations, itinerary changes, and travel-related concerns.
  • Provide accurate information on hotel policies, rates, and promotions.
  • Resolve customer issues promptly and professionally, escalating complex cases when necessary.
  • Maintain detailed and accurate records of customer interactions in the system.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing
  • opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Collaborate with internal teams to ensure timely resolution of customer requests.
  • Participate in activities designed to improve customer satisfaction and business performance
  • Prepare complete and accurate work including appropriately notating accounts as required

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