Event Operations Executive

As an **Event Operations Executive** in ZWAT, you will be at the forefront of **planning, coordinating, and executing** a diverse range of events—from **corporate engagements** to **immersive brand experiences**. Your role goes beyond logistics; you are responsible for ensuring that every event reflects **ZUS Coffee’s excellence** and leaves a lasting impact.

**Event Ops is one of biggest ZWAT pillar.**
What is ZWAT in ZUS Coffee?

**ZWAT: A Barista, A Coach, A Leader, A Role Model**

ZWAT is a core team within **ZUS Coffee**, dedicated to **driving excellence, leadership, and workforce development**. As HQ’s **eyes, ears, and hands** on outlet operations, ZWAT ensures high standards, provides crucial insights, and **champions best practices** to continuously elevate the brand.

**JOB RESPONSIBILITIES**:

- **Part 1 -Primary roles of the job which are measurable and may be used as part of OKRs**_
- **a) Lead and manage events, partnerships, and marketing activities.**_
- Represent ZUS Coffee at events as barista, managing clients’ and visitors’ expectations and upholding company values
- Direct the planning and execution of ZUS collaboration events, managing stock levels and manpower and perform pre-event and post-event stock takes to prevent shortages and minimize excess inventory.
- Coordinate with internal departments, including marketing, logistics, and finance, to ensure seamless event execution and conduct pre-event briefings to align stakeholders on roles and expectations.
- Oversee the scheduling, execution of pick and pack activities, ensuring timely delivery of event materials and the availability of necessary equipment for event setup and dismantling.
- Achieve favorable ZWAT’s event stakeholder reviews following each event, including detailed reports of event outcomes.
- **b) Provide operational support to Retail Ops as required.**_
- Ensure the smooth and efficient operation of ZUS Coffee outlets by promptly addressing and resolving any operational challenges.
- Play a key role in the successful launch of new ZUS Coffee outlets, overseeing everything from staff readiness to operational setup.
- Provide support to outlets with manpower shortages, ensuring they are adequately staffed and operational following the assigned schedule and shift by superior.
- Undertake additional tasks or special projects as assigned by management.
- **Part 2 - Secondary roles which supports the primary roles above**_
- Maintain high service quality and consistency, ensuring all products follow SOPs.
- Become an SOP champion and score highly in quarterly knowledge and skills assessments.
- Use product knowledge to assist baristas, OS, and OM with any inquiries and serve as an in-house trainer
- Achieve positive ZWAT visitation evaluations from outlet teams during weekly outlet visits.
- Conduct QA checks and quickly address and support DM and OM to resolve any retail ops related issues.
- Regularly visit and work following outlet shift at new and existing outlets to assess performance, gather feedback, and provide improvement recommendations.
- Provide weekly and monthly visitation performance reports.

Pay: RM2,600.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have barista experience?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Event Operations: 1 year (required)

**Language**:

- English (required)

License/Certification:

- Car/Motorcycle license (required)

Willingness to travel:

- 75% (preferred)

Work Location: In person

Expected Start Date: 07/16/2025