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Agency Relationship Management, Specialist

2 weeks ago

Kuala Lumpur, Malaysia AIA Group Full time

Bring your career aspirations to life with AIAResponsible for driving revenue through activating, growing and drive productivity of Life Planners and building and maintaining effective long-term relationships with Corporate clients.
OVERALL BUSINESS
- Manage Life Planners to drive engagement (i.e. CAC members, MDRTs, Convention Qualifiers)
- Activate, grow and drive productivity of Life Planners
- Collaborate with stakeholders of other departments to increase adoption and Active Agent/ Productivity of Life Planners
- Generate action plan to increase Corporate Solutions leads from Life Planners
- Management of the day to day distribution support and activities for right impact.
- Work effectively with existing and develop new Corporate Solutions producers to maximize ANP and VoNB in Agency channel (including TAKAFUL).
- Become the single point of contact for intermediaries for potential business deal, renewal, upselling, cross-selling and after sales service (including servicing issues, if any)
- Track sales performance and key initiatives and prepare weekly and monthly sales reports

PRODUCERS DEVELOPMENT & IMPLEMENTATION OF KEY INITIATIVES
- Roll-down AIA initiatives to targeted Life Planners - Employees Voluntary Scheme, Vitality
- Collaborate with Client Management Account Managers for VS accounts opening for sales done through Life Planners
- Collaborate with stakeholders from other departments to increase adoption and Active Agent/ Productivity of Life Planners
- Collaborate with Segment Management to plan and execute engagement activities, R&R, campaigns to deepen and foster good relationships with Life Planners
- Deep understanding of servicing issues and ability to appropriately escalate to Client Management
- Manages own performance, does not require close supervision to produce high quality work

PEOPLE MANAGEMENT, COST MANAGEMENT & COMPLIANCE
- Support and develop his/her co-workers/ teammates (BDE/DOAs) to have capability in the knowledge and skills required for the business growth.
- Ensuring best ROI and all sales activities comply with relevant governance, regulations and ethical standards
- Ensure all sales activities comply to relevant Company's policies and practices on risk identification, management of legal, regulatory and licensing requirements, whilst delivering their best returns.
- Consistently responds quickly and accurately to information requests from internal/external team members