Assistant Manager, Agency Performance
4 days ago
Location: Malaysia - KL Eco City
Time Type: Full time
Posted: 7 Days Ago
Job Requisition ID: R-0020458
About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD's customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
About FWD Takaful Berhad
FWD Takaful Berhad ("FWD Takaful") is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.
Join us
We're proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.
Key Responsibilities:
- Support delivery of Agency Distribution key strategic initiatives through monitoring the progress of key performance indicators and providing analysis.
- Support ALC management through business reporting i.e., production, contest, and expense reporting.
- Assist in designing and developing reporting templates for periodic updates including but not limited to contest reports, production reports, and expense reports.
- Assist in tracking and monitoring overall FWD Agency contest reports and expense reports to ensure they are published according to schedule and deadlines.
- Assist in reviewing ALC ARE claims and reports prepared within the team.
- Track and monitor overall agency distribution expense, including preparing periodic reports to ALC and management.
- Collaborate with cross-functional teams to manage and oversee assigned projects.
Key Performance Indicators:
- Consistency in meeting deadlines.
- Consistently producing reports with minimal error.
- "Can do" attitude and ability to adapt in a dynamic working environment.
- High attention to detail.
External & Internal Contacts:
- Agency members.
- Group Management Team.
- Local Management Team.
- Business Development Team.
- Training Manager.
- External Parties.
Requirements:
- Actuarial background will be an added advantage.
- Must come from an insurance or takaful background.
- More than 5 years of experience.
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