Agency Licensing, Movement

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Malaysia Full time
Agency Licensing, Movement & Administration, Specialist

Responsible for new agent contract application end-to-end processing and licensing & movement tasks are processed within the stipulated turnaround time (TAT).

What You Will Do:

  • Handle new agent contract application end to end processing within stipulated timeline for Standard Life Planner, Elite (Elite Lite, Elite, Elite Pro), Add license application (Life, Takaful and General license) and FAR Conversion.
  • Assist in monitoring the TAT of application processing to ensure timeliness of the team's turnaround time is achieved.
  • Assist in issuing daily updates on the application status & team's turnaround time for management.
  • Perform due diligence assessment and ensure all applications are processed as per rules and regulations set by regulatory and the company.
  • Ensure the bulk upload and all system updates are accurate as per standard operation procedures (SOP) and the completeness checking of application and system updates.
  • Perform monthly reconciliation of records for LIAM/MTA/PIAM with AIA records.
  • Effective case assignment and process agency contract stamping timely.
  • Ensure all regular and ad hoc licensing reporting is generated within the stipulated timeline.
  • Perform data analysis on agency licensing and provide insights for management's reference.
  • Ensure timely and accurate payment to vendor.
  • Perform any other agency licensing and movement assignment from time to time in order to meet operational efficiency objective.
  • Continuously review and fine-tune the SOP/processes to ensure it meets business requirements and customer expectations.
  • Liaise effectively with relevant parties to resolve all enquiries from agency and stakeholders within expected turnaround time.
  • Periodic quality assurance check, prepare data as requested by internal and external audit and compliance team.
  • Data Management – to keep proper records/documentation for payment related matters.
  • Prepare user requirements/user story for system enhancement, requirement walkthrough with relevant parties.
  • Perform verification on UAT results and post-deployment checks.
  • Perform any ad hoc request (data analysis/report analysis/presentation deck, etc.) as and when required.

What You Will Need:

Education: Bachelor's Degree in any field from a recognized University with a minimum of 4 years of working experience in distribution operations.

Experience: Minimum 4 years relevant working experience.

Skills:

  • Proficient in Microsoft Office Software (MS Word, MS Excel, MS PowerPoint).
  • Detail-oriented person.
  • Self-motivated and able to work independently with minimal supervision.
  • Problem solver with an analytical mind.
  • Good command of English (verbal and written communication).

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Administrative

Industries: Insurance

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