After Sales Soft Skill Trainer

4 hours ago


Simpang Ampat, Malaysia Boon Siew Honda Sdn. Bhd. Full time

**Responsibilities**:

- Training
- 1. Conduct training need analysis (TNA) from time to time in order to understand soft skills training required by Dealer
- 2. Develop & enhance Soft Skills Training module for Dealer ie. Svc Advisor, Parts selling & Inventory Management, Customer Relations, Manager training.
- 3. Prepare Training Lesson Plan for teaching purposes and Plan & schedule 1 year Soft Skills training for Dealer
- 4. Execute Soft skills training to DLR according to plan
- 5. Analyze trainee performance for training improvement
- 6. Keep, maintain & monitor DLR staff that attended/not attended soft skill training
- 7. Organize National skills contest together with Technical trainer.
- Supporting New Model/Svc Publication
- 1. Preparation & delivery of Owner's Manual, Workshop Manual, Parts Catalogue, Service Warranty Booklet ie. Printing, translation and date update
- 2. Carry out technical survey & analysis relations to product & maintenance in accordance to new & existing model for services improvement activity.**Benefits**:

- EPF
- SOCSO
- Annual Leave



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