Team Lead, Application Processing Copc

3 days ago

Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.

**About the Department**:
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

**Responsibilities**:
The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control and compliance within the division. He/She will work closely with the respective Team Managers in Application Processing Department, to refresh the SOPs, identify and assess risks, as well as to develop effective risk mitigating measures.

Staff to be involved in:

- Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
- Conduct internal reviews / tests to ensure compliance
- Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.
- Proactively manage and resolve customers’ and business units’ feedback and queries promptly
- Drive operations related projects & process improvements
- Lead and coach staff to a high standard of performance, productivity and service quality
- Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;
- Ensure that operation procedures are kept up to-date;
- Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

**Job Requirements**:

- 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
- 5 to 10 years of team management experience with a minimum size of 10.
- Able to multi-task and cope with change and diversity in a fast-paced environment
- Experience in change management projects, including successful RPA and automation implementations.
- Strong organizational and management skills with strong leadership qualities
- Strong analytical and problem-solving skills
- Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills
- Ability to think objectively and 'think outside the box' when analyzing issues
- Ability to work under pressure

**Be a part of UOB Family**:

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