Process Excellence

5 hours ago

Kuala Lumpur, Malaysia Cognizant Full time

Ensure process assessments leveraging process deep dive and diagnostic knowledge
- Good knowledge around cross functional Process Map, FMEA, risk register, value stream mapping (VSM) & kaizen identification
- Actively contributes to change implementation initiatives on the floor
- Reports issues related to problems/opportunities to transformation leaders
- Understanding of DMAIC & Lean methodology and the associated templates and roles and responsibilities
- Proposes and elicits innovative digital solutions through discussions with team members by cascading information on Process Changes
- Application of knowledge about Intelligent process automation (IPA) and its applicability in real world use cases
- Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
- Prepare business cases, project charters, Business Requirement Documents, (BRD) and use cases
- Participate in exploring solutions for problems and process bottlenecks
- Play pivotal role in executing transformation governance model to build the continuous improvement culture
- Should deliver client presentations, business development and presales support for continuous improvement and innovation
- Identify potential risk in the existing process. Manage a centralized risk register for the aligned process with mitigation and control plans
- Must have project managed 5 high impact transformation projects
- Must be Black belt certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
- Must have experience in relevant domain & reputed KPO is preferred.
- Must have 12 years of work experience with minimum 7 years of relevant experience
- Must have excellent analytical, presentation & communication skill
- Should be a self-starter

**Certification**
- Black Belt Certification
- PRINCE 2
- PMP
- COPC
- ISO 13000 Risk assessment

**Industry Type**
- Business process outsourcing / Information Industry

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