Director, Process Excellence Delivery

Requisition Number: 32836

Job Location: Kuala Lumpur, MYS

Work Type: Hybrid Working

Employment Type: Permanent

Posting Start Date: 30/10/2025

Posting End Date: 30/11/2025

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Job Summary

The Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and provide colleagues with best practices and knowledge required to perform at their best.

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

What will you do?

The role holder will partner with the PE team, S&T, HR Learning & Development and external vendor(s) to build and run a PE training offering with representation across relevant targeted audiences – primarily

PE Practitioners and Business Analysts.

]This role brings relevant PE knowledge, shares PE capabilities and best practices, and offers a dedicated PE training curriculum to support and grow colleagues in their career, ensuring SCB provides the appropriate support to them.

In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence training programme is fit for purpose and delivers value for PE practitioners and the Bank.

Key Responsibilities

• Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank
• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the 'process excellence community and practitioners' and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards – driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
• Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes

• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans.

• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to CIB stakeholders, PE team and other relevant stakeholders
• Oversees budgets and resource allocation, monitors costs, analyzes variances, and applies corrections to maintain Green Cost status while delivering forecasts and reports.

Key Stakeholders

• Group Transformation Office
• Process Excellence Team
• Process Excellence practitioners across the Bank
• Global Process Owners, Product Owners and Domain Owners
• CIB, WRB and Functions stakeholder teams and SMEs

Qualifications

• Minimum 5 years in the project / programme management space, supporting or delivering mid-large size, complex initiatives in the financial services industry
• Experience in conducting current state analysis and future state design
• Subject matter expertise across CIB / WRB / Functions key processes
• Knowledge, certification and experience running Process Excellence activities and deliverables, leveraging traditional techniques and methodologies (e.g. VOC, Lean, Six Sigma)
• Ability to run workshops effectively
• Knowledge of "SCB ways"
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior management to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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