Assistant Director – Process Excellence

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Full time 45,000 - 70,000 per year

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Purpose
To act as a trusted partner in enabling HR to achieve process excellence by leading solution enablement and driving the adoption of key HR initiatives. This role establishes a robust process excellence framework, simplifies and optimizes HR processes, and ensures adoption and alignment.

Key Responsibilities
one. Process Excellence & Optimization:

  • Develop and implement process excellence initiatives aligned with strategic HR goals.
  • Establish best practices for HR process frameworks, ensuring standardization and efficiency.
  • Analyze, simplify, and optimize HR processes, moving from manual to digital solutions.
  • Benchmark HR processes against industry standards and develop metrics to monitor process performance and measure the impact of process changes.

2. Project & Solution Enablement

  • Lead HR solution deployment projects, managing milestones and ensuring seamless execution.
  • Coordinate cross-functional teams across CHRO Office, HR COEs, HR technology, and HR operations.
  • Act as a key facilitator, translating business requirements into process outcomes.
  • Support Head Office and LBUs in project execution, troubleshooting, and process alignment.

3. Change Management & Adoption

  • Develop and execute change management strategies to drive adoption of HR solutions.
  • Conduct training sessions and create enablement materials in partnership with key stakeholders.
  • Manage resistance to change and promote process excellence methodologies within HR.
  • Provide training to key partners across HR COEs on process excellence concepts, tools, and techniques to build their capabilities.

Desired Skills & Qualifications

  • At least 10+ years of experience in business process improvement or process optimization roles.
  • Strong background in process improvement methodologies (Lean, Six Sigma, TOC, BPM).
  • Proven experience in leading complex projects and business process optimization.
  • Certification in project management (PMP, PRINCE2) and change management frameworks (PROSCI).
  • Proficiency in Service Delivery Platforms and data analytics tools (ServiceNow, Visio).
  • Excellent communication, stakeholder management, and leadership skills.
  • Ability to design and lead workshops, fostering collaboration across multi-disciplinary teams.

Prudential is an equal opportunity employer.
We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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