Director, Process Excellence Delivery

Requisition Number: 32827

Job Location: Kuala Lumpur, MYS

Work Type: Hybrid Working

Employment Type: Permanent

Posting Start Date: 07/10/2025

Posting End Date: 30/11/2025

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Job Summary

The Process Excellence team, part of Group Transformation Office, requires a Process Excellence (PE) Execution Specialists to participate in project delivery, focusing on Process Excellence activities and deliverables. Providing support during the initiation and design/analysis of a process-related initiative is key to work with stakeholders and subject matter experts to help them identify pain points / challenges associated with current state and design future state (with an aim to transform and re-invent processes to drive value for clients, colleagues and shareholders).

Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).

What will you do?

The role holder will partner with relevant business / function stakeholders, subject matter experts and the project team to deliver the expected PE outcomes (e.g. current state analysis, future state design).

This role brings relevant PE knowledge, skill set and capabilities, to conduct quality analysis and recommendations, following an execution playbook and PE methodologies, templates and tools.

Key Responsibilities

• Deploy standard capabilities, supplemented with more advanced techniques where necessary (e.g. VoC, Lean Six Sigma) to assess current state of a process, key pain points and issues through the lens of clients and colleagues and design future state design
• Define key metrics to compare and contrast process performance – baseline (as-is) vs. 1 or 2 years vs. North Star – through the lens of clients, colleagues, risk & control, effectiveness and efficiency
• Responsible for conducting the current and future state design for processes in-scope
• Responsible for driving a culture of transformation, re-imagining processes, leveraging standard execution playbook framework, methodologies, tools and techniques
• Work with BU/Function stakeholders, subject matter experts and project team to conduct detailed analysis, leveraging relevant transformation levers (e.g. demand elimination, process simplification / automation, org design / location etc) and articulating desired outcomes through a standard set of performance metrics
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
• Demonstrate ability to influence and inspire colleagues to identify opportunities / challenges and act as an agent of change
• Champion and act as a role model of the Group's values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes

• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans

• Establish appropriate governance, transparency, tracking and communications around PE activities and deliverables
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

• Group Transformation Office
• Process Excellence Team
• Process Excellence practitioners across the Bank
• Global Process Owners, Product Owners and Domain Owners
• CIB, WRB and Functions stakeholder teams and SMEs

Qualifications

• Minimum 5 years in the project / programme management space, supporting or delivering mid-large size, complex initiatives in the financial services industry
• Experience in conducting current state analysis and future state design
• Subject matter expertise across Corporate & Investment Banking (CIB) / Wealth Retail Banking (WRB) / Functions key processes
• Knowledge, certification and experience running Process Excellence activities and deliverables, leveraging traditional techniques and methodologies (e.g. VOC, Lean, Six Sigma, Zero Based Design)
• Ability to run workshops effectively and project delivery experience
• Project management/Change management experience
• Knowledge of "SCB ways"
• Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation – from senior management to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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