Regional Specialist, Business Process Excellence

2 hours ago

Kuala Lumpur, Malaysia foodpanda Malaysia Full time

**foodpanda's Central Operations IS LOOKING FOR A REGIONAL SPECIALIST, BUSINESS PROCESS EXCELLENCE** **FUNCTION**: Business Process Excellence **LOCATION **:Southgate Commercial Centre, Kuala Lumpur, Malaysia **REPORTS to**: Regional Lead, Business Process Excellence **ROLE POSITIONING AND OBJECTIVES** We are looking for a Regional Specialist, Business Process Excellence to join our regional team at Central operations in KL, Malaysia. In this role, you will be responsible to analyze and improve our as-is processes in our regional setup involving various stakeholders from Operations, Product, and Strategy. You are expected to secure their alignment and drive actions based on data-driven recommendations. **WHAT YOU WILL OWN**: - Conduct quantitative and qualitative deep-dives on key processes across various verticals (Restaurants, Darkstores, Shops and more) to identify actionable insights. - Ownership of Key Metrics and focus on operational / process KPI improvement. - Confidently facilitating and leading calibration sessions with internal and external stakeholders. - Monitoring process adherence & effectiveness through data driven analysis alongside presenting improvement measures. - Design and deploy Process Improvement framework by gathering requirements from stakeholders. - Drive Top-down opportunity identification workshops and bottom-up ideation initiatives for creation of high impact pipeline of process improvement opportunities. - Correlating with cross-functional stakeholders to suggest data driven improvements and drive changes. - Mentor/Lead Process Improvement projects to enable the operations resources to implement improvement through structured approach. **ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**: - Bachelor's or master's degree in engineering/management MBA preferred. - Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity. - Structured in thinking and values sanctity of timelines. - Experience of successfully handling complex projects involving multiple stakeholders. - Capable of identifying gaps and executing initiatives with minimum support. - Strong excel and data analysis skills, along with proven problem solving and analytical capabilities. - Knowledge of Process improvement frameworks (Lean Six Sigma etc.) and Project management (Agile, PMP etc.) is a plus. - Worked on Customer experience journey improvement in the past. - Ability to work flexible hours if necessary. - Expected to lead by example **At Central Operations we "Work smarter together", "Always add value" & "Look for trouble", these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.

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