Manager, Application Processing Copc
6 days ago
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way - that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.
**About the Department**:
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.
**Responsibilities**:
Staff to be involved in
- Assisting the Department Head in supervising daily operations.
- Achieving the division’s operational and quality objectives.
- Designing and implement operational strategy in the Department.
- Ensuring the department’s processes are in compliance with ISO documentation.
- Providing guidance and take on the role of a mentor to team members.
- Facilitating continuous process improvements.
- Identify opportunities to improve productivity, efficiency and service quality within the division
- Drive operations related projects & process improvements
- Lead and coach staff to a high standard of performance, productivity and service quality
- Proactively manage and resolve customers’ and business units’ feedback and queries promptly
- Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to
**Job Requirements**:
- 5 to 10 years of retail banking operations, especially in Cards onboarding or unsecured lending Operations
- Sound knowledge of regulations
- Experience in change management projects, including successful RPA and automation implementations.
- Strong organizational and management skills
- Strong analytical and problem-solving skills
- Strong interpersonal and communication skills.
**Be a part of UOB Family**:
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