Front Desk Officer

1 week ago

Kuala Lumpur, Malaysia WORKSTREAM ASIA Full time

**Front Desk Officer**

Location: Kuala Lumpur

**Salary**: RM2500 to RM3000

Do you enjoy working in a dynamic environment where every day brings new challenges and opportunities? We are looking for a **Front Desk Officer** to be the welcoming face of our organization. This role requires someone with strong communication skills, excellent customer service, and the ability to multitask in a fast-paced environment all while being comfortable working in close proximity to animals.

**About the Role**

As a **Front Desk Officer**, you will be the first point of contact for clients, visitors, and professionals. You’ll handle inquiries, provide information about our services, and ensure smooth coordination between clients, doctors, nurses, and executives. This role is ideal for someone who is organized, approachable, and enjoys working with both people and animals.

**Key Responsibilities**
- Greet clients and visitors warmly while ensuring efficient service.
- Manage calls, appointments, and scheduling using the hospital database system.
- Provide accurate information on the hospital’s products and services.
- Assist doctors, nurses, directors, and executives with coordination and administrative support.
- Handle customer queries and resolve issues with professionalism and empathy.
- Ensure smooth front-desk operations while maintaining a positive client experience.
- Support hospital events, programs, and service promotions when required.

**What We’re Looking For**
- **Diploma in Hospitality, Animal Healthcare, or any science-related field** (advantageous but not mandatory).
- Excellent **customer service skills** and a warm, approachable manner.
- Strong communication skills with good command of **English and Malay** (Mandarin is an added advantage).
- Ability to work well with a variety of professionals from doctors and nurses to senior executives.
- Problem-solving mindset and adaptability to different situations.
- Familiarity with **hospital database systems** and appointment management.
- Comfortable working in environments with animals.
- Ability to **multi-task effectively** and learn quickly on the job.

**Why Join Us?**
- Be part of a professional and supportive healthcare team.
- Gain exposure to a unique environment that combines hospitality, healthcare, and animal services.
- Build valuable experience interacting with diverse professionals and clients.
- Enjoy a rewarding role where no two days are the same.

Pay: RM2,500.00 - RM3,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Education**:

- Diploma/Advanced Diploma (preferred)

Work Location: In person

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