front desk

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hospitality 360 Sdn Bhd Full time 25,000 - 35,000 per year

Front Desk.

The Front Desk is responsible for greeting guests in an efficient and courteous manner, directing daily operations at our properties, and managing day-to-day guest needs. This includes handling arrivals, departures, long-stay/short-term tenants, and basic administrative tasks.

Responsibilities:

  • Register guests and assign rooms; accommodate special requests whenever possible.
  • Assist with pre-registration and room blocking for reservations.
  • Understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
  • Coordinate room status updates with the housekeeping team.
  • Maintain guest room key storage and supervise access to safe deposit boxes.
  • Monitor Online Travel Agent (OTA) platforms, including emails, customer requests, acknowledgment reports, reviews, and other related tasks.
  • Report any unusual occurrences or guest requests to the Manager/Assistant Manager.

Requirements:

  • Minimum SPM/Diploma or equivalent.
  • Experience in front desk or hospitality is an added advantage.
  • Basic computer skills and ability to use hotel/OTA systems.
  • Good communication skills in English and Bahasa Malaysia.
  • Friendly, customer-oriented, and able to handle guest requests professionally.
  • Willing to work shifts, weekends, and public holidays.
  • Willing to work at Pavilion Ceylon Hill (KL) / Centerstage (PJ), or Neu Suites (Ampang).
  • Hostel provided for staff (only at PJ)
  • Immediate hiring

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Parental leave

Education:

  • STM/STPM (Required)

Experience:

  • Office Assistant: 1 year (Required)

Language:

  • English (Required)
  • Bahasa (Required)

Work Location: In person

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