Front Desk Receptionist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lyfe Clinic Full time 24,000 - 42,000 per year

1. Reception & Customer Service

  • Greet and welcome patients and visitors warmly.
  • Handle incoming calls, WhatsApp, emails, and online inquiries professionally.
  • Provide accurate information about clinic services, packages, and promotions.
  • Schedule and confirm appointments (manual and system-based).
  • Manage walk-ins and coordinate waiting times effectively.

2. Front Desk Operations

  • Maintain cleanliness and tidiness of the reception and waiting area.
  • Ensure sufficient stocks of brochures, forms, and promotional materials at the front desk.
  • Coordinate queue system and ensure smooth patient flow.
  • Handle daily opening and closing procedures at the reception counter.

3. Administrative Duties

  • Register new patients and update existing patient records.
  • Prepare and file documents (e.g., consent forms, invoices).
  • Handle clinic correspondence (e.g., emails, courier documents).
  • Assist with data entry and other clerical tasks.
  • Maintain confidentiality of patient and clinic data.

4. Cashiering & Basic Accounting

  • Issue invoices and collect payments (cash, card, e-wallet).
  • Record daily sales and generate end-of-day sales reports.
  • Reconcile daily cash and credit transactions with system reports.
  • Assist in preparing basic monthly accounting reports (e.g., sales summaries).
  • Monitor petty cash and submit reimbursement claims with receipts.
  • Work with the accounts department on invoice filing, payment tracking, and documentation.

5. Support Marketing & Promotions

  • Promote clinic packages and upsell services to customers.
  • Assist with content preparation for WhatsApp or in-house promotions.
  • Handle basic customer feedback and escalate issues to management when needed.

6. Coordination & Team Support

  • Coordinate appointment flow with doctors, therapists, and staff.
  • Support clinic operations and stock ordering (e.g., for front desk or admin supplies).
  • Attend team meetings and training sessions as scheduled.

7. System & Software Use

  • Operate clinic management software (for appointments, billing, inventory).
  • Maintain accurate digital patient records and financial entries.
  • Use Excel or similar tools for reporting and tracking transactions.

Job Highlights

  • Good & healthy working environment
  • Competitive salary with attractive commissions and incentives
  • Career growth opportunities in a leading GP and wellness clinic
  • Friendly and professional work environment
  • Hands on training in premium aesthetic treatments
  • Work location: Wellness clinic inside Bangsar Village II mall.

Job Types: Full-time, Permanent

Pay: RM2, RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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