Front Desk

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Yewniverse Hospitality Group Sdn Bhd Full time 24,000 - 76,800 per year

Job Tittle: Front Desk

Company: Yewniverse Group

Location: Kuala Lumpur

Employment Type: Full-Time

About Us:

Yewniverse Group is a hospitality brand dedicated to creating unforgettable dining experiences through exceptional service, culinary craftsmanship, and warm, engaging atmospheres. We are looking for passionate, service-oriented individuals to join our team and grow together in a dynamic, fast-paced environment.

Job Overview:

We are looking for a well-presented and professional Front Desk team member to join our Japanese Omakase fine dining restaurant. As the first point of contact, you will play a key role in creating a warm and elegant welcome for every guest. You will manage reservations, coordinate seating, and ensure a smooth guest experience from arrival to departure. If you have a passion for hospitality, attention to detail, and enjoy working in a refined dining environment - we'd love to have you on our team.

Responsibilities:

  • Greet and welcome guests with a professional, polite, and genuine.
  • Manage and coordinate all reservations via phone, messaging platforms, and online booking systems.
  • Maintain an accurate reservation book, including special requests, dietary restrictions, and guest preferences.
  • Handle walk-ins and waiting lists while maintaining guest satisfaction.
  • Liaise closely with the service and kitchen teams to ensure smooth guest flow and accurate seating arrangements.
  • Answer phone calls and guest inquiries in a courteous and timely manner.
  • Provide accurate information about the restaurant, menu, omakase experience, promotions, and policies.
  • Manage guest feedback professionally and escalate any issues to the manager when necessary.
  • Maintain cleanliness and presentation of the reception and waiting area.
  • Assist with administrative or cashiering tasks when required.

Requirements:

  • Minimum SPM qualification or equivalent; Diploma in Hospitality is an advantage.
  • Strong communication and interpersonal skills with a pleasant and polished appearance.
  • Good command of English and Bahasa Malaysia.
  • Previous experience in fine dining, hospitality, or front of house reservation management is preferred.
  • Familiarity with reservation systems or booking platforms is an advantage.
  • Able to work in a service-focused environment with attention to detail.
  • Willing to work shifts, weekends, and public holidays.

Job Types: Full-time, Permanent

Pay: RM2, RM3,200.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Work Location: In person

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