Customer Service cum Front Desk Officer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia PRIFE INTERNATIONAL SDN BHD Full time 24,000 - 48,000 per year

Key Responsibilities for Customer Service

Front Desk Management

  • Greet and assist all walk-in customers, guests, and visitors with a warm and professional attitude.
  • Handle general office inquiries and direct them to the appropriate department or personnel.

Customer Service Support

  • Respond promptly to customer inquiries via phone, email, WhatsApp, and internal ticketing system.
  • Provide accurate product and service information and resolve issues effectively.
  • Coordinate with internal teams to follow up on customer-related matters and ensure timely resolution.

Administrative Support

  • Perform data entry, record-keeping, stock tracking, and filing of customer documents.
  • Maintain accurate records of walk-in traffic, product demo usage, and appointment logs.

Appointment Coordination

  • Manage and schedule marketing appointments and therapy sessions.
  • Liaise with the wellness/therapy department to ensure readiness of rooms and devices.
  • Ensure all scheduled customers are attended to punctually and professionally.

Facility & Resource Coordination

  • Handle meeting room bookings and manage room availability calendar.
  • Ensure the front desk, demo areas, and customer lounges are clean, organized, and presentable at all times.

Payment Handling

  • Assist in receiving and verifying customer payments (cash or digital).
  • Ensure receipts are issued correctly and payment records are accurately updated.

Product Demo Oversight

  • Oversee the condition, availability, and proper usage of product demonstration units.
  • Ensure demo units are maintained, sanitized, and secured when not in use.

Event & Training Support

  • Assist with logistics and on-site coordination for events, product launches, and training sessions held at the branch.

Office Cleanliness

  • Take initiative to ensure common areas, especially the reception and demo spaces, are kept clean, neat, and inviting at all times.

___________________________________________________________________________

Requirements

  • Prior experience in customer service or front desk roles preferred.
  • Good communication skills in English and Bahasa Malaysia (Mandarin is a plus).
  • Proficient in Microsoft Office and basic tech tools (e.g., WhatsApp Web, email, Google Calendar).
  • Friendly, responsible, and well-organized with strong attention to detail.
  • Able to multitask in a fast-paced environment while maintaining professionalism.

Job Type: Full-time

Pay: From RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 2 years (Preferred)

Language:

  • English (Preferred)
  • Chinese (Preferred)

Work Location: In person

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