Technical Support

Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Applies Diagnostic techniques to...

As a Technical Help Desk Support Specialist, you will be the first point of contact for users seeking technical assistance. Your role involves diagnosing and resolving hardware and software issues, providing guidance on technical problems, and ensuring customer satisfaction through effective problem resolution. You will work closely with IT teams to maintain...

Job description - Provide a world-class customer experience, engage and empathize with customers to support and resolve technical issues through completion - Support installation, configuration, and support on various platforms - Accurately document all work performed through ticketing system including details and outcomes - Ensure accurate and timely...

**DUTIES AND RESPONSIBILITIES**: - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service...

: This position has primary responsibility for triaging and servicing assigned cases in accordance to Procurri & Customer SLAs. DUTIES AND RESPONSIBILITIES: - Accept open cases that are assigned by Queue Manager.Manage assigned open cases providing customer resolution within the SLA, i.e. providing responses, and updates. - Ensure case data and case...

Preferred mandarin speaker Role: Technical Sales Working hour: Monday - Friday(9-6) What you need to know. ▪ You support customers by integrating their website, their store, or their account and aid in solving technical challenges. ▪ Identify content and performance potential and advise the customer on the technical integration and improvement of...

**Role Purpose**: The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. **͏**: **Do**: - ** Oversee and support process by reviewing daily transactions on performance parameters** - Review...

Preferred Mandarin speaker Fresher with IT background are welcome. **Position Summary** The role of Office365 Technical Consultant Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment...

**Technical Presales/ Solution Architect** **(Job Description)** **Responsibilities** - To attend meetings with potential clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution - Provide technical solutions in a professional manner and to agreed timeframes - Create and...

**Job Title: Digital Live Chat Consultant** **Job Overview**: **Key Responsibilities**: - **Live Chat Support**: Engage with customers in real-time via live chat, responding promptly and professionally to inquiries regarding products, services, orders, troubleshooting, and more. - **Customer Assistance**: Provide clear, accurate, and helpful responses to...