Client Support Associate

**About Our Client**

Our client, with over 50 years of combined industry experience, the management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client s needs. Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

**Responsibilities**
- Identify and assess customers needs to ensure high satisfaction.
- Provide timely and accurate support within the designated service level.
- Maintain detailed and accurate records of all communications in the CRM system.
- Liaise with other departments to resolve client issues that require further investigation.
- Conduct follow-ups and schedule callbacks to ensure optimal outcomes and satisfaction.
- Adhere to standard operating procedures and protocols.
- Proactively stay informed about financial markets, the FX/CFD industry, and new platforms/products.
- Collaborate with the support team to optimize time, resources, and client feedback management.
- Consistently meet or exceed departmental and individual performance targets.
- Adapt quickly to changing workflows, technologies, and business needs.

**Requirements**:

- Minimum diploma in any field or equivalent working experience.
- **Possess at least 2 years of customer service experience is preferred.**:

- **Hands-on working experience in the forex and CFDs industry or as a forex trader.**:

- Strong verbal and written communication skills in Hindi and English is essential.
- Strong critical thinking and problem-solving abilities.
- Ability to work well under pressure in a fast-paced environment.
- Eagerness to learn about financial markets, the CFD industry, and The Company's platforms.
- Open-minded, collaborative, and committed to long-term career growth and professional development.
- **Willing to work in a hybrid arrangement based in TTDI, Kuala Lumpur.**:

- **Flexible with shift schedules, including early mornings, evenings, and weekends.**

**NOTE: To be shortlisted, your resume must clearly demonstrate hands-on experience in the forex industry—either as an employee or an active trader. Otherwise, please update your resume or include a cover letter accordingly before applying.**

**Compensation**:

- Base salary of USD 1,000 - 1,500 (paid in MYR, based on experience)
- RM 200 travel allowance
- Shift allowance
- Overtime pay
- Weekend pay
- Quarterly KPI bonus in USD
- Annual performance bonus

**Why Join Our Client?**
- 15+ days annual leave (incl. birthday leave)
- Medical & insurance
- Monthly parking fully covered
- Work-from-anywhere flexibility (up to 4 weeks/year)
- Learning & development access - grow at your own pace
- Free team lunches, stocked pantry, and regular social events
- Employee referral bonuses - bring in talent, get rewarded

Only applicable for the Malaysia office

Pay: RM4,500.00 - RM6,300.00 per month

**Benefits**:

- Free parking
- Health insurance
- Professional development

Application Question(s):

- How many years of experience do you have in customer service?
- Have you ever worked for a forex broker? If yes, which company or broker?
- Do you have personal trading experience? If yes, which platform or broker do you use?
- Are you willing to work on rotational shifts?
- What is your current salary (in MYR)? Please specify base salary, fixed allowances, variable allowances, bonuses, etc.
- What is your expected salary (in MYR)?
- What is your notice period (in days)?
- Which languages are you fluent in? Malay/ Mandarin/ Thai/ Hindi/ English

Work Location: In person