Customer Service
1 week ago
*
Diploma and above.
**Responsibilities**:
PRGX Headquartered in Atlanta, Georgia, PRGX Global, Inc. is the leading provider of recovery audit services. With more than 1,500 employees, the company operates and serves multi-national clients in more than 30 countries. Our client partners in Asia Pacific are sure to impress, as opportunities to work in their business environments do not come along every day. In this role, you will be working in a close and thriving team of experienced analysts and will be trained in the science and art of recovery audit and contract compliance.
For more than 40 years, PRGX has been helping companies around the world reduce costs, optimize working capital and mitigate risk at all stages of the Source-to-Pay process. As a leader in data analytics and recovery audit, no other company achieves greater value for customers.
- Resolving client complaints and issues in a timely and professional manner.
- Ensure communication with clients adhere to service standards and policies.
- Collaborate with internal departments to track and coordinate the progress of client issues, address client problems and meet their needs.
- Attention to details and provide timely feedback to team leaders.
- Escalating unresolved issues to the appropriate department for further investigation.
- Maintaining a high level of vendor satisfaction and loyalty.
**Requirements**:
- Diploma and above.
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- A positive attitude and a passion for delivering exceptional customer service.
**Job Types**: Full-time, Commission
Pay: RM2,500.00 - RM3,500.00 per month
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