Customer Service

5 days ago

Taman Tun Dr Ismail, Malaysia UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd) Full time

**UBASE Asia Sdn Bhd** is a subsidiary of **UBASE, Inc.**, a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company’s global network. With a strong commitment to innovation, operational excellence, and high-quality service, UBASE Asia supports various industries, including telecommunications, e-commerce, and finance. The company values employee engagement and continuous development, creating a dynamic work environment that fosters talent and contributes to overall growth.

**Responsibilities**:

- Provide customers with high-quality business consulting services and help customer solve problems via chat.
- Continue to follow up key customers or key issues and provide reasonable and effective solutions to improve customer satisfaction.
- Communicate with users to maintain daily customer relations and provide efficient and professional services.
- Actively participate in team suggestions and be able to make certain suggestions and optimizations.
- Handle inbound calls, live chat, and other service methods.
- Provide accurate, valid, and comprehensive information.
- Follow communication procedures, guidelines and policies.
- Support other business units with customer liaison and documenting requests.

**Requirements**:

- Open to **Malaysians only.**:

- Do have experience as a Customer Support in **live chat at least 1 year.**:

- Familiarity with Crptocurrency, Block Chain, KYC, or the Banking industry is a plus,
- Excellent communication, coordination and problem-solving skills.
- Able to do multi-tasking and patience when handling tough cases,
- Must be able to **work in rotational shifts.**:

- Have a strong ability to learn quickly and self-motivation, strong resistance to pressure, and strong sense of responsibility.
- **Able to write in Romanize Hindi.**

**Benefits**:

- After 10-days training will be **fully working remotely.**:

- **Permanent position** with 3 months probation period.
- **Medical coverage** will provided once get confirmation.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance
- Work from home

Schedule:

- Afternoon shift
- Evening shift
- Fixed shift
- Night shift

Application Question(s):

- Do you able to write in Romanize Hindi?
- Are you able to work in rotational shift?
- How much is your last salary?
- How much is your expected salary?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Application Deadline: 05/09/2025
Expected Start Date: 05/09/2025

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