Customer Support Specialist

2 days ago

Kuala Lumpur, Malaysia Maju Digital Centre Full time

About Us

We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value.

About the role

We are in the period of significant growth. Working within a supportive and challenging environment, employee development and progression is at the forefront of our working culture, so this position will offer excellent ongoing opportunities.

The functions of a customer support specialist include answering customer questions, offering answers, and introducing clients to the features and functionalities of the product. You must be a great communicator with the capacity to gain our clients' trust to be successful in this position. In the end, you will contribute to building our reputation as a business that provides top-notch customer assistance throughout all sales and after-sales operations.

Essential Roles and responsibilities:

- Identifying demand of the customer and assisting clients in using particular features
- Examine and report product flaws (for instance, by testing various scenarios or testing from the viewpoint of users).
- Check in with clients to make sure their technical problems are fixed
- Update our internal databases with details regarding technical problems and helpful client conversations
- Keep track of client issues and get in touch to offer support.
- Share new features and functionalities with customers.
- Collect client feedback and communicate them to our product, sales, and marketing departments.

Qualifications:

- Bachelor’s degree or High School Diploma
- Exceptional Mandarin AND English language skills - both written and oral is Mandatory
- Multi-tasking abilities & patience when handling challenging cases
- Excellent communication and problem-solving skills
- Experience using help desk software and remote support tools
- Preferably 3-5 Years Experienced Employee specialized in Customer Service or equivalent.
- Sales Experience will be considered as an advantage
- Experience in the Forex/Crypto/CFD industry will be considered as an advantage
- Flexible in shifting schedule

**Job Types**: Full-time, Permanent

**Experience**:

- Financial services / Forex: 1 year (preferred)

**Language**:

- Mandarin Chinese (required)

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