Customer Care Exec 2.8k
7 days ago
**Customer Care Exec | Salary 2.8K - 4K| Pulau Indah, Port Klang**
- **Industry **:Bread Manufacturer
- **Benefits**: Performance bonus, medical, 5-day week, etc
**Job scope**:
Responsible to ensure company delivers the highest standards of service to customers. Acting as a liaison between customers and company. Assist with complaints and feedbacks (products and sales), orders, account opening, sponsorship, factory visit and other queries.
- Conduct follow up closely with the related department for any issue/case lodge by the customer/caller.
- Responsible to obtain and evaluate all relevant information to handle product and service inquiries.
- Respond promptly to customer inquiries and feedbacks.
- Handle and convey the finding results of customer complaint accordingly to the complainant.
- Perform out of office duties in correspond to customer complaints (if required).
- To record details of each account opening, order, inquiry, feedback and complaint accordingly with the details of the action taken.
- Preparing and compiling reports and summary (daily, weekly and monthly).
- Maintain the records of customer feedbacks, complaints, product inquiries and sales related issues properly.
- Any other related duties as assigned by the superior or Management.
**Requirements**:
- Possess at least a Professional Certificate, Diploma, Bachelor's Degree, Professional Degree in Public Relation or Mass Communication or equivalent.
- Good communication skills in verbal and written English
- Preferably with one to two years of experience in Customer Service
- Independent
- Computer literate and well versed in Microsoft Office
- Highly ethical and professional when dealing with customer
- Accountable and responsible
- Committed and hardworking
- Humble, friendly, soft spoken and with teamwork spirit
**Salary**: RM2,800.00 - RM4,000.00 per month
Application Question(s):
- Do you have a Diploma or Degree in Public Relation or Mass Communication or equivalent.. Yes/No? (State it)
- Do you have at least 1 year of customer service experience in a manufacturing company. Yes/No? (how many year)
- Are you ok to work in Pulau Indah, Port Klang. Yes/No?
- Good communication skills in verbal and written English. How do you rate yourself from 1-10?
- What is your Expected Salary?
- What is your Current/Previous Salary?
- What is the reason leaving your current Job?
- Did your current job duties are familiar with this job duties. Yes/No? (Please brief shortly)
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