Senior Customer Care Executive

6 days ago

Klang, Selangor, Malaysia AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. Full time
  • Normal working hours
  • Attractive basic salary
  • Near to public transport

JOB DESCRIPTION:

  • Customer Issue Resolution: Handle complex and high-priority customer inquiries and complaints across various channels with professionalism and empathy.
  • Escalation Management: Take ownership of escalated cases from junior customer care team members ensuring timely and satisfactory resolutions.
  • Product & Policy Expertise: Serve as a subject matter expert on company products, services, and customer service policies to support the team and improve response accuracy.
  • Cross-Functional Collaboration: Work closely with other departments (Sales & Marketing/Finance/branches/legal) to resolve customer issues and ensure seamless communication.
  • Performance monitoring: Track/monitor/analyze the punctuality and response rate of junior team members to ensure customer's enquiries are well attended.
  • Team coaching & Support: Mentor and support junior customer care executives through coaching, feedback, and knowledge sharing.
  • Training & Documentation: Assist in creating and updating training materials, process guides, and FAQs to improve team efficiency and consistency.
  • Trend Identification: Identify recurring customer issues or feedback trends and relay insights to management for service/product's improvements.

JOB REQUIREMENTS:

  • Minimum 2-3 years of working experience in customer service line as a senior or supervisory role.
  • Possess minimum Diploma (Science background will be added advantage).
  • Possess relevant working experience in healthcare/ medical industry is an added advantage.
  • Excellent communication skills, proficiency in Chinese (both spoken & written) will be preferable. As our customer base is predominantly Chinese we need someone who can engage with them in mandarin and main Chinese dialects.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to or please click on "Apply Now" and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

Agensi Pekerjaan Trust Recruit Sdn Bhd

EA Personnel: Nur Fatin Hamizan (Fatin)

License No. JTKSM 1580

  • Executive, Customer Care

    6 days ago

    Klang, Selangor, Malaysia BUKIT TINGGI MEDICAL CENTRE Full time

    Ensure smooth daily running operations of customer service in the hospital. Render administrative support to other customer care team members and oversee customer service departments when the need arises, or as instructed. Welcomes, greets and assist patients/clients/visitors to the relevant department in a manner that is helpful and friendly and determines...

  • Senior Customer Assistant

    4 days ago

    Klang, Selangor, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    RequirementsRequired languages: Bahasa Malaysia, EnglishAble to work shifts, weekends and public holidays.Fresh graduates / school leavers encouraged to applyExperience in retail or F&B would be added advantage.Full-time positionsResponsibilityMaintain a professional level of customer service in promoting the company's products:Provide professional services...

  • Customer Care Officer

    2 weeks ago

    Klang, Selangor, Malaysia Brandt International Full time 24,000 - 30,000 per year

    The selected candidate will be working with a leading telecommunication provider in Asia servicing the Singapore candidates as an inbound Customer Care Officer. The call centre is operating on a 24 hours rotational shift with state of the art call centre technology and comes equipped with various recreational facilities.  ResponsibilitiesHandling and...

  • Customer Service Care

    4 days ago

    Klang, Selangor, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time

    Open for Fresh Graduate (MYR 3,500 Basic)Budget up to MYR 5,000 (MYR 4,500 Basic + MYR 100 Travel & MYR 100 Meal + MYR 300 Attendance Allowance)5 days/Week and 7am-12am (Each shift will be 8 hours), Last shift will be 3pm to 4pm. No overnight shift.What You Will Deliver• Handle customer queries and logistics arrangements via phone and online platforms.•...

  • Customer Care Centre Agent

    4 days ago

    Klang, Selangor, Malaysia IKEA Full time

    Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Philippines and Thailand – and have an ambitious expansion plan to bring a...

  • Senior Customer Service Executive

    2 days ago

    Klang, Selangor, Malaysia Kanry Search Full time

    Job Title : Senior Customer Service ExecutiveSalary Range : Basic up to RM5,500 + Transportation Allowance + Duty AllowanceWorking Hour :Working Hours: 9AM - 6PM (Mon-Fri) | 9AM - 1PM (Saturday, on rotation basis); Sometimes Public HolidayLocation: KL Eco City, Bangsar, Kuala LumpurBenefits:Medical Reimbursement + 16 Days AL + IncentivesAbout the Company:A...

  • Senior Physiotherapists

    2 weeks ago

    Klang, Selangor, Malaysia ReGen Rehab Hospital Full time 96 per year

    Company DescriptionReGen Rehab Hospital is a premier private specialty hospital in Malaysia, dedicated to delivering high-quality inpatient and outpatient rehabilitation medicine. The hospital offers a comprehensive range of services, including post-acute inpatient rehabilitation, outpatient rehabilitation, day rehabilitation, and home rehabilitation....

  • Senior Finance Executive

    1 week ago

    Klang, Selangor, Malaysia Kein Hing Industry Sdn Bhd Full time 90,000 - 120,000 per year

    Senior Finance ExecutiveDiploma / Degree in Accounting.5 years working experience in Accounting.Meticulous, strong analytical and communication skills.Key responsibilities: Ensure timely processing of  monthly accounting reports. Assist in preparing Custom Sales and Services Tax (SST) Return. To perform any other duties & responsibilities as and when...

  • Sales (Executive/Senior Executive)

    2 weeks ago

    Klang, Selangor, Malaysia shui xing ventures Full time 60,000 - 120,000 per year

    Company DescriptionVV EConventionRole DescriptionThis is a full-time on-site role for a Sales (Executive/Senior Executive) position located in Klang. We are looking for a passionate and results-oriented Sales Professional to join our Banquet & Event team.This role focuses on promoting our venue for weddings,corporate events,private fuctions,and other special...

  • Senior / Sales Executive (Logistic) in Klang

    4 days ago

    Klang, Selangor, Malaysia Polymorph Psynergy Full time

    Our client is an established integrated logistics provider with a strong foundation since 2003. Starting from humble beginnings as a small team specialising in project logistics, the company has grown into a trusted expert in both Project Cargo and General Cargo solutions. Backed by a wide network of partners and a team of experienced professionals, they...