Salesforce Administrator

**About AvePoint**:
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you

**Job Summary**
- Work with stakeholders to gather, analyze, and document business requirements related to Salesforce.
- Configure standard and custom Salesforce objects, fields, page layouts, record types, workflows, approval processes, and validation rules.
- Develop and maintain reports and dashboards to support business operations and decision-making.
- Administer user access, roles, profiles, permission sets, and data visibility.
- Manage sandbox environments, support data imports/exports, and assist with data quality initiatives.
- Monitor platform performance and proactively identify areas for improvement.
- Support end-users by providing training, documentation, and troubleshooting while serving as the primary representative for project-specific customer technical inquiries.
- Take ownership of issues through to resolution, ensuring adherence to SLAs for response and resolution times, and perform thorough troubleshooting and root cause analysis of technical problems.
- Collaborate with developers and external vendors to support integration and enhancement efforts, while managing and tracking change requests, bug fixes, system update deployments, and related documentation.
- Ensure configurations and changes align with best practices and comply with governance policies.
- Prepare statistical reports and present them effectively during weekly and monthly progress meetings with clients.

**Requirements**:

- Minimum Diploma in Information Technology, Computer Science, or Computer Engineering.
- 3+ years of experience as a Salesforce Administrator.
- Salesforce Administrator (ADM-201) certification required.
- Strong hands-on experience with Salesforce configuration (Sales Cloud, Service Cloud, or Experience Cloud).
- Experience creating workflows, validation rules, process builder flows, and automation tools.
- Ability to create meaningful reports and dashboards for various business functions.
- A highly energetic and motivated team player with strong communication skills, comfortable working with both technical and non-technical stakeholders.
- Proactively customer-focused, and confident in engaging directly with clients and vendors, able to perform effectively under tight timelines and pressure while contributing to the digital transformation journey.
- Experience supporting end-user training, adoption, and platform governance
- Familiarity with data management tools such as Data Loader or Data Import Wizard.
- Understanding of platform security and sharing models.
- Proficient in communicating with clients in both English and Mandarin, both verbally and in writing.

**Certifications**:

- **_Required: Salesforce Administrator (ADM-201)_**:

- Preferred: Advanced Administrator, Platform App Builder, or any Consultant-level certifications.

**Preferred Qualifications**:

- Experience in public sector or compliance-driven environments.
- Experienced in working on projects using the Agile methodology and leveraging CI/CD pipelines.
- Knowledge of declarative tools such as Flow, Assignment Rules, and Omni-Channel Routing.
- Basic understanding of Apex, SOQL, and Salesforce integration principles.
- Experience with change management, release planning, or DevOps tools for Salesforce.
- Experience in Software Development and Microsoft SQL Server will be an advantage.

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