Salesforce Consultant

Digital Experience
- Kuala Lumpur, Malaysia
- Permanent / Full Time

6 February 2025

**Welcome to GO Asia**
GrowthOps Asia is a marketing transformation solutions provider known for delivering high-impact digital experiences. Across Asia, we offer a diverse array of highly sought-after technology, user experience, creative, consulting and marketing professionals that work as a collaborative team to help build, launch, and grow brands across digital platforms.

We help businesses and brands transform how they go to market in Asia by integrating digital-first strategy, design and technology. We believe in unforgettable outcomes. Put simply, we don’t just help our clients to grow - we help them to grow unforgettable.

**About your new role**
- Lead Business Requirement study
- Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
- Maintain overall system configuration, change control, and enhancements.
- Manage the instance with a view to ensure data integrity, security and perform basic audits.
- Manage day-to-day support request (user creation, user modification, report and dashboard creation and modification)
- Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
- Manage mass imports and exports of data.
- Assist in conducting training of business owners for new features and help with roll-out.

**What we'd love to see from you**:

- Min. 2-3 years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national user / business base.
- Salesforce knowledge at Salesforce Certified Administrator and/or Certified Platform App Builder level.
- Very good understanding of Salesforce Service Cloud and Sales Cloud.
- Experience with Lightning component framework.
- Experience in Omnichannel and Live Agent (CTI integrations experience is a plus)
- Ideally experience with Lightning Knowledge Base configuration and Social Studio integration with Salesforce.
- At least a basic understanding of Salesforce coding (APEX, JavaScript etc.) and integration options.
- Proficiency with data manipulation tools and uploading techniques (Data Loader, Visual Studio, Excel, Plug-Ins).
- Ability to troubleshoot system, process and data issues.
- Openness to discussions, team-oriented, with a hands-on attitude.
- Ability to communicate clearly with colleagues based in other locations as well as with business stakeholders on the ground.
- Good understanding of business processes in a contact center environment.
- Basic knowledge of agile methodology / processes.
- Drive to constantly improve Salesforce knowledge.
- Added Advantage, Salesforce Consultant certification (Sales or Service)

**What you’ll get in return from us**:
Aside from a great remuneration package and all the flexibility you need to operate at your best, we want to see you thrive and grow with us. Some of the benefits you can expect when you join the team include:

- Radical Flexibility - we offer you the choice to work where, how and when works best for you, including up to 60 days per year overseas
- Competitive medical insurance scheme, plus access to our Employee Assistance Program and your own Wellbeing Coach to help you thrive in your new role
- Access to the GO Academy and 5 study leave days per year, along with a professional development allowance
- In addition to annual leave, you’ll also get 2 Wellbeing Days off per year and your birthday day off (to celebrate you)

GO Asia is a part of the GrowthOps network - so you’ll have opportunities to learn and work on exciting projects with amazing talent from other agencies within our group. We have creative workspaces in Hong Kong, Singapore, Kuala Lumpur and Manila, as well as Sydney, Brisbane and Melbourne where you will always be welcome.
LI-ASIA