Teammate Sales

**Working hour**:10am - 10pm (Rotational shift)
- **Working days**: 5 days work & 2 days off per week
- **Others**:Sales incentive 20% from base pay Holiday pay, OT will be provided, Free meal per day, shift allowance RM 300 prorated if required to work on night shift month

**Responsibilities**:

- As a Teammate, you will receive inbound and/or place outbound calls.
- You will filter content from the client's website. You will also perform data and research functions.
- You will provide support through known basic troubleshooting techniques.
- You will also manage and resolve customer complaints.
- You will identify and escalate priority issues.
- You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- You will meet and exceed client mandated KPI's (Key Performance Indicators)
- You will also provide feedback to management concerning possible problems or areas of improvement.
- You will also perform other duties as assigned by management.

**Standard Requirements**:

- 6 months of outbound experience is required
- Hokkien speaking and Mandarin typing are required as Teammates will be supporting Taiwanese customers
- Basic English skills are required

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 - RM4,700.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Outbound call: 1 year (preferred)

**Language**:

- Hokkien (required)