Teammate Sales

5 days ago

Damansara Utama, Malaysia Career Search Full time

**Working hour**:10am - 10pm (Rotational shift)
- **Working days**: 5 days work & 2 days off per week
- **Others**:1 months salary equivalent of bonus will be given if completes all 4 months contract period. Free meal per day.

**Responsibilities**:

- As a Teammate, you will receive inbound and/or place outbound calls.
- You will filter content from the client's website.
- You will also perform data and research functions.
- You will provide support through known basic troubleshooting techniques.
- You will also manage and resolve customer complaints.
- You will identify and escalate priority issues.
- You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
- You will meet and exceed client mandated KPI's (Key Performance Indicators).
- You will also perform other duties as assigned by management.

**Job Types**: Full-time, Contract
Contract length: 4 months

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Support in Sales: 1 year (preferred)

**Language**:

- Traditional Mandarin (required)

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