Sales Co Ordinator

**MAIN RESPONSIBIITIES**

This position is concerned with all administrative functions and general secretarial duties as required by the Director of Sales / Asst. Director of Sales / SSM / SM / SE, at the same time developing hotel groups and catering revenue and customer satisfaction by liaising with banquet clients and decision makers regarding the arrangements for overall events including bedroom accommodations, private functions, the issuing of all necessary instructions to the concerned departments of the hotel, and the final coordination of arrangements for the event.

**DUTIES & RESPONSIBILITIES**
- Respond to enquiries for functions (by telephone and walk-in guest).
- Conduct site inspection as and when required.
- Discuss with the clients’ further details pertaining to an event: menu, beverage, budget, and miscellaneous arrangements.
- Maintain accuracy of all reservations and other data in Banquet Reservation System (Delphi)
- Respond, follow up and follow through, and convert enquiries received less than 7 days prior to the event date.
- To handle events file assigned by DOS, ADOS, SSM, ASM or SE
- Issue instructions for functions to all departments via the event order, with minimum 7 days prior to the actual event.
- Prepare arrangements of the concerned function to ensure everything is in order, proactively guiding the client to ensure the event’s success.
- Liaise with Banquet Service, Bar Manager, Kitchen, Stewarding, Engineering, Art Department (or other) prior to the function.
- Ensure credit policy is adheres to with all bookings and all monies are received in the correct time frame. Highlight every issue immediately to DOS / Credit Manager.
- Responsible for an efficient and updated filing system for the department.
- If on duty, greet the client during the course of the function, to ensure that everything goes smoothly and introduce the Banquet Operations Manager.
- Answer and place telephone calls based on the company set standard.
- Keep track of appointments and various meeting schedules.
- Up-selling whenever possible as well as control expenses relating to the groups or function to ensure maximum net profit.
- Maintain adequate stock of office supplies, initiate necessary requisition on a weekly basis.
- Distribute all incoming documents immediately; dispatch and record outgoing mail.
- Project an image of discretion at any time while maintaining good relations with clients and all operating sections.
- Performs any assignments as may be delegated by DOS / ADOS / SSM / SM / SE.

**CONSIDERATION**
- Professionally represent the hotel in community and industry organizations and events.
- Participate as a team player with all departments.
- Be a leader and a role model to all employees.

**SPECIFICATION**
- Possess knowledge of meeting room capacities, banquet set up, audio visual and any other pertinent details as they relate to function room set up.
- Possess computer skills, including Microsoft Word, Excel, Fidelio, Ideas and Delphi.
- Possess interpersonal and sales related skills.

**COMMITS TO FINANCIAL RESULTS**

To display a commercial awareness of the market place which an individual works. An ability to continuously priorities one’s actions so as to deliver the best sales and profit outcomes for the business. A concern for working toward a common result and committing to excel in attaining all key business objectives.

**PLANNING**

Ability to prioritise and manage own personal time efficiently within tight schedules. Looks ahead and makes forecasts concerning market trends to set demanding but realistic targets.

**INITIATIVE**

The ability to do more than is required or expected in the job to improve results, find new opportunities, exceed in achievement of business objectives and avoid problems through proactively anticipating them.

**INTERPERSONAL UNDERSTANDING**

Able to read and interpret both verbal and non-verbal feelings and concerns of others.

**RELATIONSHIP BUILDING**

Ability to network, build and maintain friendly contacts with people who can impact on business positively and help achieve work related goals.

**CUSTOMER SERVICE ORIENTATION**

Ability to deliver high levels of customer service by focusing on the needs of client and exceeding their expectations.

**SELF CONFIDENCE**

A belief in ones ability to accomplish a task. Confidence in ones decisions or opinions and able to manage the many outcomes as a result of failure to gain a sale.

Pay: RM2,000.00 - RM2,600.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person