People Team Co-ordinator

**About GBG**

GBG offers a range of solutions that help organisations quickly validate and verify the identity and location of their customers. Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust, so that they can transact quickly, safely and securely with their customers online. We have over 1,000 team members across 15 countries and work with over 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving.

**The Team**

Our Employee Experience Team is central to the success of the business. We are building a culture of engagement; something which our CEO champions every day. We want to be known for having 'the best and most engaged’ people in the industry. The Employee Experience team is responsible for everything that drives just that - our employee experience; our employer brand, culture, internal communications, our HR infrastructure, plus our physical spaces. We're on an exciting journey, and we have the strategies in place to get us to our destination.

**The Role**

As part of the global People team, this role can improve the experience our team members and managers have when dealing with all the transactional HR they need to manage. You will deliver first class administrative support for all ‘established’ team members; helping triage queries from team members and resolving administrative needs, for everyone from the point they join our team until it’s time to move on.

**What you will do**
- Report to the People Operations Team Leader and supported by direction from global People leadership team and regional business leaders, working closely with the business partners support the delivery against People priorities and provide transactional and tier one & two support to the business.
- Act as an integral part of an engage team providing first class customer service, professional and personable support to the business.
- Provides an accurate, effective HR admin services to the business, simplifying processes and minimising admin effort ('digital first') for team members and managers.
- Deliver customer focused service delivering against agreed service level agreements (SLA’s).
- Conducting all HR transactional HR actions including; Offer and Contract services; pre employment screening checks; supports all general people related queries.
- Provision of simple people data to business leaders.
- Assisting People Team Business Partners with the co-ordination of initiatives.
- Uses generalist HR knowledge and understanding of company policies and processes to provide tier one & two and administrative support and query resolution on the full range of HR activity.
- Benefits
- Training and Development
- HR systems and tools
- Company policies
- Leaver admin
- Feedback and guidance to managers

**To enable you to be successful, we are looking for**

**Skills**:

- An experience of providing a high level of customer service ideally delivering high volume and precise administration. Experience of supporting a variety of clients supporting transactional HR
- Demonstrates our behaviours - Quickly, Differently, Together
- Confident in providing first line advice to line managers
- An ability to collate and report on people data including accessing reports from multiple people systems and compiling data. Personable and solution focussed, with a desire to make everyday tasks easier for people
- Someone confident with ambiguity, and able to suggest improvements to processes, whilst deploying high attention to detail. Absolutely confidential, in all situations
- Skills and knowledge across the full range of Microsoft tools, plus bespoke databases. Ideally with experience of working with automated processes including, HRIS and Learning Management systems
- A flexible approach to working which will allow you to support our teams across multiple time zones.

**What’s in it for you?**

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference. As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more.

**Next steps**

If you’re interested, please apply We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person. As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orien