Retail Manager L Retail L Marks

**About the company**

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including Marks & Spencer brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

**AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY**

**Job Purpose**
- Drive Sales performance and ensuring revenue targets are met across all stores
- Monitoring and improving the performance of all stores.
- Implement marketing and promotional campaign to boost sales
- Ensuring consistent customer service across all stores
- People & talent management for all stores.

**Job Descriptions**

**Driving Sales and Business Excellence**

1) To lead the store management team and floor staff to achieve the sales budget/target set.

2) Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan
- Takes part in commercial walk rounds with Store Manager and store visitors.
- Complete probes and ensure the actions are delivered.
- Keeps up to date with all key communication documents and takes appropriate action.

3) Organizes resource to ensure optimum stock levels for opening and throughout the trading day
- Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
- Manages shelf availability to deliver accurate results for the store.
- Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.
- Maintains knowledge of the day-to-day stock holding in the store and can co-ordinate resources to ensure availability is maintained throughout the day.

4) Organizes resource to deliver corporate layout, phase changes, floor plan and planogram implementation
- Co-ordinate resources to deliver launches and phase change implementation.
- Organize resources to deliver floor plan implementation.
- Carries out decor and equipment check and implements follow up actions.

**Customer Experience Management**

1) Co-ordinates resource across zones and Key service areas to ensure customer needs are met
- Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
- Responds to and deals with Customer queries, concerns and complaints.
- Flexible approach to working in other areas of the store to meet customer demands.

2) Guides, coaches and leads the Store team which help improve the customer shopping experience
- Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
- Delivers great service for our customers and role models 'Service -Doing the Right Thing' and our 4 key service behaviors at all times - Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'.
- Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
- Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.

**Standards**

1) Ready to Trade Standards
- Co-ordinates resources across zones to ensure that ‘packet perfect standards’ are maintained.
- Provides guidance and feedback to customer assistants on hygiene standards.
- Ensures standards at all service points are maintained throughout the day.

2) Co-ordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally
- Co-ordinates DEF Reduction and removal.
- Completes / prepares compliance paperwork for Sign Off.
- Carries out Duty Management role before store opens / post closure.
- Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.

**Product and Range Optimization**
- Collaborate with buying and merchandising teams to curate product ranges that align with customer needs and preferences.
- Use store-level sales data and customer feedback to optimize product offerings, ensuring relevance and alignment with market trends.
- Drive the successful execution of product launches, seasonal campaigns, and promotional activities at the store level.
- Ensure stores maintain optimal stock levels, with a focus on availability, accuracy, and alignment with customer demand.
- Monitor product performance and work with store teams to adjust displays and offerings to maximize sales.

**People**

1) Manages a committed team who feel fully engaged,