Policy Enforcement Specialist

2 days ago

Kuala Lumpur, Malaysia Byte Precision Sdn Bhd Full time

Provide policy guidance and support to content moderation and quality teams within a specific market and product line, including policy assessments in local languages and with market knowledge. - Support regular and ad-hoc processes to improve content policy understanding - Maintain complete and up-to-date policy documentation for a specific market and product line, facilitating timely and accurate updates - Provide accurate and consistent in-language proofreading support for policy documentation - Review planned policy updates and collate feedback to improve proposals. - Coordinate, track, and report on the effective distribution of policy changes amongst content moderation teams, ensuring the delivery of updates to all Moderation and QA Teams. - Collaborate with global Policy Training Development and training teams to provide vetted cases for use in instructional materials - Recommend and substantiate process improvements which will facilitate more effective policy enforcement, communication, and deployment across in-house and outsourced content moderation efforts - Contribute to or develop analysis regarding policy-related content moderation challenges and take follow-through actions to address them - Support the Policy teams' understanding of enforcement challenges, qualify & consolidate feedback and recommendations based on end-user experience. Maintain and improve such feedback loops. - Support Quality teams' understanding of Policy positions with timely and accurate Policy guidance, and be accountable for improvements in the consistency of their understanding - Partnering with internal stakeholders to identify tooling, policy or operational gaps, and manage initiatives to develop new solutions, optimize existing processes, improve safety and user's experience - Assist XFN or QA teams and Leadership with ad-hoc projects based on business needs or upon request
Byte Precision Sdn. Bhd. is newly setup entity as a hub to operate content analysis in Malaysia. The business officially operates since October 2019. The Business’s principal activity is to develop software for interactive digital media with other information service activities.
Bachelor's or Equivalent

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